Call Center- Bilingual- Patient Access Specialist

Benefits

We Offer Outstanding Benefits:

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Join Our Dynamic Call Center as a Bilingual Patient Access Specialist

At Legacy Community Health, we believe in the power of communication to drive change. Embark on a journey where your role as a Patient Access Specialist intertwines innovation and empathy, positioned at the forefront of our healthcare services in vibrant Houston, TX. Your contribution is crucial, ensuring that each patient's interaction is not just a call, but a step towards healthier communities.

Immerse yourself in a supportive environment that values creativity, precision, and the essential human touch. Enjoy an opportunity to leave a lasting impact with every appointment scheduled and each inquiry answered. As a valued member of our mission-driven call center, you will personify our dedication to community wellness, one conversation at a time.

Key Responsibilities

• Engage with callers/patients through phone and digital communication channels with professionalism and warmth, exemplifying our community-focused ethos.
• Facilitate appointment scheduling and respond to patient inquiries with precision and clarity, ensuring a seamless healthcare journey.
• Deliver a stellar contact experience, becoming the first point of contact for Legacy's mission-driven care.
• Participate in ongoing training programs to expand your knowledge and adapt to cutting-edge healthcare protocols.
• Collaborate harmoniously with clinical and administrative teams, guaranteeing an efficient flow of information and exceptional patient service.
• Maintain meticulous and confidential patient records through proficient data-entry tasks, safeguarding privacy and accuracy.

Required Qualifications

• High school diploma or equivalent is required.
• Bilingual proficiency in English/Spanish is strongly preferred, with effective translating and interpreting capabilities.
• Previous experience as a Medical Assistant or in a clinical office support role is a plus.
• Customer service-oriented mindset with an articulate, pleasant phone demeanor.
• Demonstrated ability to manage multiple conversations and tasks simultaneously.
• Strong verbal and written communication skills, with robust grammatical knowledge.
• Proven data-entry accuracy and familiarity with MS Windows, Email, and electronic forms.
• Competency in basic mathematics and effective filing skills.
• Prior experience in patient scheduling and a solid understanding of medical terminology are advantageous.
• Punctuality and reliability with minimal absenteeism are essential.

About Legacy Community Health

With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.

At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.

Explore our open positions and see if a career at Legacy is right for you.

Core Employee Expectations

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Apply today in less than 3 minutes using your phone, tablet, or computer!